Refund policy

30-Day Money-Back Guarantee

At NutralisLabs, customer satisfaction is important to us. That's why we provide a 30-day money-back guarantee on all products purchased through our store.

The 30-day guarantee period begins on the date your order is officially marked as delivered by the local shipping carrier.

Refund Eligibility

To be eligible for a refund, the following condition must be met:

  • Your refund request must be submitted within 30 days of confirmed delivery, either through the contact form on our website or by contacting our customer support team via email.

Requests Outside the Refund Window

Refund requests received after the 30-day guarantee period has expired will not be accepted under our voluntary money-back guarantee.

We encourage customers to contact us promptly if they experience any issues with their purchase.

Alternative Resolutions

NutralisLabs reserves the right to propose alternative solutions to refund requests, depending on the circumstances of each case.

These solutions may include, but are not limited to, partial refunds, store credit, or discount codes, provided that both parties agree to the proposed resolution.

Before issuing a full refund, NutralisLabs may first attempt to resolve the matter through one of these alternatives. If no mutually acceptable solution is reached, the refund request will be evaluated in accordance with our 30-day money-back guarantee and applicable consumer protection laws.

Refund & Return Process

To initiate a refund request, please follow the steps outlined below:

  1. Contact Our Support Team: Send an email to info@getnutralislabs.com with your order number and relevant purchase details.

  2. Request Review: Our team will review your request and confirm whether it meets the eligibility requirements of our refund policy.

  3. Return Instructions: If a product return is required and your request is approved, we will provide you with the appropriate return address and shipping instructions.

  4. Return Shipping Costs: Any required return shipping fees will be fully covered by NutralisLabs.

  5. Refund Issuance: Once your refund has been approved and any required return conditions have been satisfied, the refund will be issued to your original payment method.

Please allow up to 30 days for the refund process to be completed and for the funds to appear in your bank account, subject to applicable legal requirements.

Contact Us

If you have any questions about our refund policy, need assistance with a return, or would like to submit a refund request, our customer support team is happy to help.

Email: info@getnutralislabs.com